For Susan, storytelling is how technology finds its human side. Over the past eight years, she’s built a career in writing and content strategy, translating technical concepts and complex business cases into authentic narratives that resonate with audiences.

At Amazon, Susan leads narrative strategy and editorial direction across the global events portfolio, translating product launches and business priorities into messaging that resonates with millions of sellers.

When content multiplies faster than meaning, Susan brings what no model can replicate — a human eye that finds clarity where there is noise and story where there is slop.